Alexia Fernandes
About Alexia Fernandes
Alexia Fernandes is a Customer Success Manager at Visiativ, where she has worked since 2022. She holds a Master's degree in Humanities and Social Sciences with a focus on Teaching and Child Psychology and has experience in both educational and commercial roles.
Current Role at Visiativ
Alexia Fernandes has been serving as a Customer Success Manager at Visiativ since 2022. In this role, she is responsible for ensuring customer satisfaction and fostering long-term relationships with clients. Her position is based in Aix-en-Provence, Provence-Alpes-Côte d'Azur, France. She leverages her background in both analytical and social sciences to address customer needs effectively.
Previous Experience in Customer Education
Prior to her role at Visiativ, Alexia worked at Acadomia as a Professeur Particulier from 2018 to 2019 in Avignon. During her tenure, she focused on providing personalized education to students, utilizing her expertise in teaching and child psychology. This experience contributed to her skills in customer engagement and support.
Professional Background in Operations
From 2019 to 2022, Alexia held the position of Assistante d'exploitation at B2PWeb in Cavaillon. In this capacity, she supported operational processes and contributed to the efficiency of the organization. Her role involved coordinating various tasks that enhanced the company's operational workflow.
Education and Expertise
Alexia Fernandes holds a Master's degree in Humanities and Social Sciences with a major in Teaching and Child Psychology from Aix-Marseille Université, which she completed from 2017 to 2019. She also earned a Licence in Mathematics from Avignon Université between 2014 and 2017. Her educational background combines analytical skills with a focus on social sciences, enhancing her professional capabilities.
Language Proficiency
Alexia is bilingual in English and possesses A2 proficiency in Spanish. This language skill set allows her to communicate effectively with a diverse range of clients and colleagues, further supporting her role in customer success management.