Jérémie Donzel
About Jérémie Donzel
Jérémie Donzel serves as the Directeur de l'Experience Client at Visiativ, where he has worked since 2020. He has a strong educational background in corporate entrepreneurship and innovation, and has played a significant role in fostering a customer-centric culture within the company.
Work at Visiativ
Jérémie Donzel has been employed at Visiativ since 2012, initially serving as Directeur marketing & communication. In 2020, he transitioned to the role of Directeur de l'Experience Client. In his current position, he plays a crucial role in aligning the company's strategic directions with customer perspectives. His focus is on ensuring consistent and high-quality customer experiences, which includes promoting a customer-centric culture within the organization.
Education and Expertise
Jérémie Donzel has a diverse educational background. He studied at Université Lumière Lyon 2, where he earned a License in Economie from 1998 to 2000. He then attended SKEMA Business School, achieving a Master's degree in High-Tech Management from 2000 to 2002. Most recently, he completed an Executive MBA in Corporate Entrepreneurship & Innovation at IRIIG from 2019 to 2020. This combination of education equips him with a strong foundation in both management and innovation.
Background
Jérémie Donzel's professional journey includes significant contributions to the startup ecosystem. He co-founded several initiatives, including Axeleo, MomentUp, and EntrepriseDuFutur. These ventures reflect his commitment to fostering innovation and entrepreneurship. His experience spans over a decade at Visiativ, where he has developed processes to better understand customer needs and feedback, enhancing customer satisfaction and loyalty.
Achievements
Throughout his career, Jérémie Donzel has been instrumental in promoting a customer-centric culture at Visiativ. His efforts focus on enhancing customer satisfaction and loyalty, which are critical components of the company's strategic objectives. He has actively contributed to developing processes that facilitate a deeper understanding of customer needs and feedback, ensuring that Visiativ remains responsive to its clients.