Raphaël Couston
About Raphaël Couston
Raphaël Couston is a Responsable Support Technique at Visiativ, where he has worked since 2017. He has a background in system administration and holds a diploma in IT maintenance and support.
Current Role at Visiativ
Raphaël Couston holds the position of Responsable Support Technique at Visiativ, where he has worked since 2017. In this role, he is responsible for leading the creation and monitoring of team performance indicators (KPIs). He manages internal and external training plans for his team, ensuring that they are equipped with the necessary skills and knowledge. Additionally, he participates in governance committees, including Security, Operations, and Client Steering Committees, contributing to the strategic direction of the organization.
Previous Experience at NC2
Before joining Visiativ, Raphaël Couston worked at NC2 as an Administrateur système from 2013 to 2017. During his four years in this role, he was based in the Région de Lyon, France. His responsibilities included managing system administration tasks and ensuring the smooth operation of IT systems within the organization.
Professional Background at EVASOL
Raphaël Couston also served as an Administrateur système & Réseau at EVASOL from 2008 to 2012. Over the course of four years, he worked in the Région de Lyon, France, where he was involved in defining and following processes and operational modes related to ISO certification. This experience contributed to his expertise in system and network administration.
Educational Qualifications
Raphaël Couston studied at CESI École Supérieure de l’Alternance, where he focused on Informatique and achieved a Diplôme de niveau III de Technicien de Maintenance et Support Informatique from 2002 to 2004. Prior to this, he attended Lycée Edouard Branly, where he studied Technologie / technicien du génie électrique, de l'électronique et des communications, earning a BAC STI Génie Electrotechnique from 1999 to 2001.
Involvement in Recruitment and Team Management
In his current role, Raphaël Couston participates in the recruitment process by qualifying profiles and conducting interviews. He facilitates both individual and team meetings to present company and service objectives, ensuring that all team members are aligned with organizational goals. His leadership in these areas supports the overall effectiveness of the support team.