Stephane Hoarau
About Stephane Hoarau
Stephane Hoarau serves as the Responsable Satisfaction Clients at Visiativ, where he has worked since 2019. With over 20 years of experience in the telecommunications industry, he has held various roles focused on customer relationship management and marketing.
Current Role at Visiativ
Stephane Hoarau serves as Responsable Satisfaction Clients at Visiativ, a position he has held since 2019. In this role, he is responsible for developing, leading, and managing customer relations for the group. His focus is on enhancing customer satisfaction and improving overall customer experience. He operates from Charbonnières-les-Bains in the Rhône-Alpes region of France.
Previous Experience in Telecommunications
Stephane Hoarau has over 20 years of professional experience in the telecommunications industry. He worked at SFR as Chargé d'affaires Rétention & Antichurn from 2015 to 2019. Prior to that, he held various roles at Numericable, including Service Client, Service Technique Régional, and Chargé d'affaires Service Client from 2003 to 2015. His extensive background in customer service and retention strategies contributes to his current expertise.
Educational Background
Stephane Hoarau studied at Université Claude Bernard Lyon 1, where he focused on Sciences physiques for one year from 1999 to 2000. He also attended emlyon business school, completing a Programme Général de Management in 2018. Earlier, he achieved a Baccalauréat Scientifique at Lycée Immaculée Conception in 1999. His education has equipped him with a solid foundation in both scientific and management principles.
Early Career Experience
Before entering the telecommunications sector, Stephane Hoarau worked as an Agent des services hospitaliers at Hospices Civils de Lyon for eight months in 2000. His early career included roles at Numericable, where he gained experience in customer service and technical support from 2003 to 2009. This diverse background has contributed to his understanding of customer needs and service delivery.
Expertise in Customer Relationship Management
Stephane Hoarau is recognized as an expert in customer relationship management, marketing, and customer experience. His extensive experience in the telecommunications industry has allowed him to develop a deep understanding of customer dynamics and effective strategies for enhancing customer satisfaction. His role at Visiativ leverages this expertise to foster strong customer relationships.