Elizabeth Birch
About Elizabeth Birch
Elizabeth Birch serves as the Vice President of Customer Experience at Visiting Media, bringing over 20 years of experience in customer success and team collaboration. Previously, she held various leadership roles at Phocas Software and Instapage, focusing on strategy and creative problem-solving.
Current Role at Visiting Media
Elizabeth Birch serves as the Vice President of Customer Experience at Visiting Media. She has held this position since 2023, working remotely. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her leadership aims to foster a customer-centric culture within the organization.
Previous Experience at Phocas Software
Elizabeth Birch has extensive experience at Phocas Software, where she worked in various leadership roles. She served as the Director of Customer Success for North America from 2013 to 2016, then transitioned to Vice President of Customer Experience for North America from 2017 to 2022. During her tenure, she contributed to customer success strategies and team development in the Jacksonville, Florida area.
Educational Background
Elizabeth Birch earned a Bachelor of Arts degree in Communications and Sociology from Jacksonville University, where she studied from 1996 to 2000. In addition, she has been pursuing further education at Stanford Continuing Studies since 2021, enhancing her knowledge and skills in her field.
Experience at Instapage
Before joining Visiting Media, Elizabeth Birch worked at Instapage as Vice President of Customer Experience from 2022 to 2023. In this role, she focused on improving customer satisfaction and experience in a remote work environment. Her experience at Instapage further solidified her expertise in customer experience management.
Professional Philosophy and Skills
Elizabeth Birch is known for her strategic approach and creative problem-solving abilities. She emphasizes the importance of empowering employees to foster a trusting, customer-centric environment. With over 20 years of experience, she has a proven track record of growing leaders and collaborating with cross-functional teams in high-growth settings.