John Lumpkin
About John Lumpkin
John Lumpkin is a Team Training and Efficiency Solutions Specialist with a background in customer support and training. He has worked for various companies, including Shipt, YETI, and Visiting Media, where he implemented process optimizations and developed training programs.
Work at Visiting Media
John Lumpkin currently serves as a Team Training and Efficiency Solutions Specialist at Visiting Media, a position he has held since 2022. In this role, he focuses on developing comprehensive training courses utilizing platforms such as LearnUpon and Slab to enhance the skills and knowledge of the support team. Prior to this role, he worked as an Account Success Manager and a Customer Support Coach at Visiting Media from 2021 to 2022. His efforts have facilitated improved communication between support pods and strengthened understanding across all teams.
Previous Experience in Customer Support
Before joining Visiting Media, John Lumpkin gained extensive experience in customer support roles. He worked at YETI as a Customer Support Specialist from 2020 to 2021, where he implemented new solutions to optimize tasks by eliminating redundancies based on insights from the support team. He also served as a Customer Success Specialist at Ethos Life for four months in 2020. His role as a Personal Shopper at Shipt in 2021 further contributed to his customer service expertise.
Education and Expertise
John Lumpkin studied at Baylor University, where he earned a Bachelor of Fine Arts (BFA) degree in Theatre/Theater from 2014 to 2018. His educational background provides him with a unique perspective in his professional roles, particularly in training and communication. His expertise includes utilizing Salesforce to produce reports that track the progress and workflow of support team members, establishing standards of success for tasks, and measuring the effectiveness of processes.
Background in Theater and Customer Service
In addition to his customer support career, John Lumpkin has a background in theater. He worked as a Box Office Representative at the Dallas Theater Center in 2019, where he gained experience in customer interaction and service within the arts sector. This experience complements his skills in customer support and training, allowing him to approach his roles with a creative mindset.