Matthew Hegele
About Matthew Hegele
Matthew Hegele is a Support Technical Specialist with a Bachelor of Science in Communication from Spalding University. He has a background in customer success and operational excellence, having held various roles including Account Success Manager and Salesforce Administrator.
Current Role at Visiting Media
Matthew Hegele currently serves as a Support Technical Specialist at Visiting Media. He has been in this role since 2023, contributing to the company's focus on customer success and operational excellence. His responsibilities include providing technical support and ensuring client satisfaction through effective problem-solving and communication.
Previous Experience at Visiting Media
Before his current position, Matthew worked at Visiting Media as an Account Success Manager for 9 months in 2023. In this role, he focused on building and maintaining client relationships, which aligns with his commitment to customer success. His experience in this position helped him develop goal-oriented strategies to enhance client satisfaction.
Entrepreneurial Background at 9Round Kickboxing Fitness
Matthew was the Owner/Operator of 9Round Kickboxing Fitness from 2015 to 2023. During this 8-year tenure, he managed the fitness center located at 1512 Bardstown Rd. His role involved overseeing daily operations, staff management, and customer engagement, which contributed to his understanding of business dynamics and client relations.
Experience as Salesforce Administrator
Matthew worked as a Salesforce Administrator at Trailhead by Salesforce from 2022 to 2023. In this role, he utilized his skills in managing Salesforce systems and processes, contributing to operational improvements. His experience in this position further enhanced his technical expertise and understanding of customer relationship management.
Education in Communication
Matthew Hegele earned a Bachelor of Science in Communication from Spalding University, where he studied Integrated Media from 2010 to 2014. This educational background provided him with foundational knowledge in communication strategies, which he applies in his professional roles to foster effective relationships and enhance customer experiences.