Trish Schaefer
About Trish Schaefer
Trish Schaefer is a Customer Success professional with extensive experience in client management and support. Currently working at Visiting Media, she manages over 100 accounts and has a background in video editing and teaching.
Current Role at Visiting Media
Trish Schaefer currently holds a position in Customer Success at Visiting Media, where she has been employed since 2021. In this role, she manages a portfolio of over 100 accounts, contributing to an annual recurring revenue exceeding $700,000. Her responsibilities include ensuring client satisfaction, measuring product adoption, and utilizing Google Analytics to assess client happiness. Trish also focuses on creating opportunities to upsell additional products and services based on client needs.
Previous Experience in Customer Success
Prior to her current role, Trish Schaefer worked at Seasoned as a Customer Success professional from 2019 to 2020. During her tenure, she gained valuable experience in client management and support. Additionally, she served as a Customer Support Manager at Mindglobal from 2017 to 2019, where she further developed her skills in customer engagement and satisfaction.
Background in Video Editing
Trish has a background in video editing, having worked as a Video Editor at Study.com from 2015 to 2017. She also freelanced as a Video Editor at Schaefer Film from 2014 to 2018. This experience provided her with a strong foundation in visual media production and editing techniques.
Education and Qualifications
Trish Schaefer studied at Austin Community College, where she achieved an Associate of Arts in Film/Cinema/Video Studies from 2012 to 2014. She later pursued an Associate of Science in Astronomy and Astrophysics from 2020 to 2022. This educational background supports her diverse skill set in both the creative and scientific fields.
Achievements in Client Management
In her roles, Trish has demonstrated a commitment to improving client relationships. She achieved an average increase in client spend of $30 per month post-onboarding. Additionally, she increased internal process accuracy and efficiency by 10% through training and procedural improvements, showcasing her ability to enhance operational effectiveness.