Mark Papp
About Mark Papp
Mark Papp serves as the Senior Vice President of Customer Success at PlanSource, where he has built the Customer Success and Renewals functions. He has extensive experience in brand management and consulting, having held various leadership roles at Procter & Gamble, Bain & Company, and Vista Equity Partners.
Current Role at PlanSource
Mark Papp serves as the Senior Vice President of Customer Success at PlanSource. He has held this position since 2020, leading a team of approximately 200 individuals. In this role, he has full P&L responsibility for existing accounts. Papp has successfully conceived and built the Customer Success and Renewals functions at PlanSource from the ground up, demonstrating his capability in establishing key operational frameworks.
Previous Experience at Vista Equity Partners
Mark Papp previously worked at Vista Equity Partners as a Value Creation Director within the Vista Consulting Group. His tenure lasted from 2019 to 2020, during which he operated out of Chicago, IL. In this role, he contributed to strategic initiatives aimed at enhancing value for portfolio companies.
Career at Procter & Gamble
Mark Papp has an extensive background at Procter & Gamble, where he held multiple positions. He began as an Assistant Brand Manager from 2000 to 2004, followed by a role as Brand Manager from 2004 to 2008. He briefly served as Marketing Director in 2008 for five months. His experience at Procter & Gamble provided him with a strong foundation in brand management and marketing strategies.
Education and Academic Background
Mark Papp earned his Master of Business Administration (MBA) from the University of Chicago, completing his studies from 2010 to 2012. He also holds a Bachelor of Business Administration (BBA) from the University of Cincinnati. His educational background has equipped him with essential business acumen and strategic insight.
Experience in Consulting and Management
Prior to his current role, Mark Papp worked at Bain & Company as a Consultant from 2012 to 2014. He also held the position of Director of Strategy & Operations at Micro Focus from 2017 to 2019. Additionally, he served as Principal at Harper Street Partners from 2014 to 2017. These roles contributed to his expertise in strategy development and operational management.