Divya Nair
About Divya Nair
Divya Nair is an Information Technology Service Desk Manager at VISTRA, where she has worked since 2020. She has a background in technical support and holds a Bachelor of Engineering from Hi-Tech Institute of Technology.
Work at Vistra
Divya Nair has been serving as the Information Technology Service Desk Manager at Vistra since 2020. In this role, she oversees the operations of the IT service desk, ensuring efficient support and resolution of technical issues. Her responsibilities include managing a team, optimizing service delivery, and enhancing user experience. With four years of experience in this position, she has contributed to the development of processes that improve service efficiency.
Previous Experience in IT Support
Before joining Vistra, Divya Nair accumulated significant experience in the IT support sector. She worked at Tech Mahindra as a Technical Associate for three months in 2009, where she gained foundational skills in technical support. Following this, she served as a Product Support Analyst at Symantec for nine months in 2010, focusing on product-related issues. From 2011 to 2020, she worked at Precise as a Service Desk Analyst for nine years in London, where she further developed her expertise in service desk operations.
Education and Expertise
Divya Nair holds a Bachelor of Engineering degree from Hi-Tech Institute of Technology. This educational background has equipped her with the technical knowledge and analytical skills necessary for her roles in information technology. Her expertise spans various aspects of IT support, including service desk management and technical troubleshooting.
Career Timeline
Divya Nair's career in information technology began in 2009 when she joined Tech Mahindra as a Technical Associate. After a brief tenure, she transitioned to Symantec as a Product Support Analyst in 2010. In 2011, she moved to Precise, where she spent nine years as a Service Desk Analyst. In 2020, she took on her current role at Vistra, marking a significant step in her career.