Fergus O'donnell
About Fergus O'donnell
Fergus O'Donnell serves as the Director of Customer Support at VISTRA, bringing over two decades of experience in the finance sector, including significant roles at Ulster Bank and Ernst & Young. His expertise encompasses structured finance transactions, agency treasury services, and SPV management.
Current Role at Vistra
Fergus O'Donnell has served as the Director of Customer Support at Vistra since 2018. In this role, he is responsible for overseeing customer service operations and ensuring high levels of client satisfaction. His position is based in County Dublin, Ireland, where he has contributed to the growth and efficiency of the customer support team.
Previous Experience at Ulster Bank
Prior to his current role, Fergus O'Donnell held several positions at Ulster Bank. He was the Head of Client Services in Specialised Finance from 2006 to 2009, followed by a role as Director of Operations for GRGI from 2009 to 2012. He also served as Head of Provisions and Write Offs from 2012 to 2017. His tenure at Ulster Bank spanned over a decade, during which he gained extensive experience in various aspects of financial services.
Early Career at Ernst & Young
Fergus O'Donnell began his career as an Auditor at Ernst & Young from 1990 to 1993. This role provided him with foundational experience in auditing practices and financial analysis, which has informed his subsequent positions in the finance sector.
Education and Qualifications
Fergus O'Donnell studied at St. Columba's College in Stranorlar from 1981 to 1986. He then attended University College Dublin, where he earned a Bachelor of Commerce and a Diploma in Professional Accounting from 1986 to 1990. His educational background has equipped him with the necessary skills for his roles in finance and customer support.
Expertise in Finance
Fergus O'Donnell possesses extensive expertise in Structured Finance Transactions and Agency Treasury Services. He also has significant experience in SPV Management, focusing on the management of special purpose vehicles in financial contexts. These areas of specialization highlight his comprehensive understanding of complex financial structures.