Michał Piechowiak
About Michał Piechowiak
Michał Piechowiak is an IT Support Engineer at VISTRA in Warszawa, Poland, with extensive experience in various Windows operating systems and remote support tools. He provides technical support across multiple regions in Europe and has a background in service desk roles and internships in IT.
Work at Vistra
Michał Piechowiak has been employed at Vistra as an IT Support Engineer since 2020. In this role, he is responsible for providing first and second line technical support to users across multiple regions, including Poland, Switzerland, Germany, and Luxembourg. He supports up to 520 users, ensuring that their IT needs are met efficiently. His responsibilities also include deploying new software and laptops, as well as training users on new environments. Michał utilizes remote support tools such as Bomgar and Dameware to assist users throughout Europe.
Education and Expertise
Michał Piechowiak possesses expertise in a variety of IT systems and software. He has experience working with multiple Windows operating systems, including Windows 7, 10, WS 2012, 2016, and 2019. His technical skills extend to administering security software through the McAfee Console and managing systems such as Active Directory, MS Exchange, O365, and Mimecast Email Console. This diverse skill set enables him to effectively support users and maintain IT infrastructure.
Previous Work Experience
Prior to his role at Vistra, Michał Piechowiak worked at Fujitsu as a Service Desk Agent from 2018 to 2020. He also gained experience at AIESEC as IGIP OC for four months in 2014, and served as an Internship IT Specialist at Wydawnictwo Murator for one month in the same year. These positions contributed to his development in technical support and IT service management.
Technical Support Responsibilities
In his current role, Michał Piechowiak provides comprehensive technical support, addressing a wide range of IT issues for users in various regions. His responsibilities include troubleshooting and resolving technical problems, deploying software, and training users on new systems. His ability to administer security software and manage multiple IT systems enhances his effectiveness in supporting users and maintaining operational efficiency.