Sandeep Dubey
About Sandeep Dubey
Sandeep Dubey is a Senior Application Support Lead at VISTRA in Mumbai, Maharashtra, India, with over five years of experience in application support. He holds a Bachelor's degree in Computer Science from Madurai Kamaraj University and has previously worked in various technical support roles across multiple companies.
Work at Vistra
Sandeep Dubey has been serving as the Senior Application Support Lead at Vistra since 2019. In this role, he is responsible for managing application support operations, ensuring seamless service delivery across various time zones. His expertise in overseeing global support teams contributes to the efficiency and effectiveness of the support provided. Based in Mumbai, Maharashtra, India, he has been instrumental in maintaining high standards of application support during his tenure.
Education and Expertise
Sandeep Dubey earned his Bachelor's degree in Computer Applications (BCA) from Madurai Kamaraj University, where he studied from 2008 to 2010. His educational background includes earlier studies at Bhausaheb Hiray College, where he completed his XII grade from 2001 to 2003, and at Little Angels English High School, where he achieved his Xth grade from 1995 to 2001. His academic foundation supports his expertise in managing application support and understanding the Software Development Life Cycle (SDLC).
Professional Background
Before joining Vistra, Sandeep Dubey held various positions that contributed to his professional development. He worked as a Global Support Sr Technical Specialist at Radius | Global Growth Experts from 2016 to 2019. Prior to that, he was a Sr Executive in IT Application Support at Jewelex India Pvt. Ltd. from 2014 to 2015 and served as a Support & Business Analyst at Datamatics Global Services from 2012 to 2014. These roles provided him with a solid foundation in application support and business analysis.
Skills and Specializations
Sandeep Dubey possesses strong skills in Requirements Analysis, which aids in the effective gathering and documentation of business requirements. He demonstrates proficiency in Enterprise Resource Planning (ERP) systems, enhancing operational efficiency and support processes. Additionally, he has a proven track record in Customer Relationship Management (CRM), which contributes to improved client satisfaction and retention. His comprehensive skill set supports his role in application support and team management.