Shauna Osborne
About Shauna Osborne
Shauna Osborne is the Global Delivery Head at Vistra, where she leads global operational relationship management for Corporate solutions. With over 25 years of experience in enhancing productivity and driving revenue growth, she has held various leadership roles at companies including IBM, Clarivate, and CPA Global.
Current Role at Vistra
Shauna Osborne serves as the Global Delivery Head for Corporate at Vistra, a position she has held since 2024. In this role, she leads global operational relationship management for Corporate solutions and oversees global affiliate relationships. Her responsibilities include enhancing service delivery and ensuring client satisfaction across various corporate operations.
Previous Experience at IBM and Other Companies
Prior to her current role, Shauna Osborne worked at IBM as an IT Executive Program Manager from 1994 to 2002. She then transitioned to various leadership positions, including serving as the Head of Customer Success at Clarivate from 2020 to 2023, and as SVP Customer Engagement North America at CPA Global from 2016 to 2020. Her experience also includes roles at HyPerformix and CA Technologies, where she held positions such as V.P. Services and VP Practice Services, respectively.
Educational Background
Shauna Osborne has a strong educational foundation in management and technology. She studied Computer Science at the University of Regina, where she achieved a Bachelor of Science with Work Study Designation. Additionally, she completed the Managerial Leadership Program at The University of Texas at Austin and earned a Master's degree in Project Management from Western Carolina University.
Expertise in Customer Success
Shauna Osborne has over 25 years of experience in enhancing productivity and driving profitable revenue growth. She focuses on building Customer Success capabilities, particularly for venture capital companies. Her extensive background in customer engagement and operational management has equipped her with the skills necessary to lead teams and improve client relationships effectively.