Shilpa Mathur
About Shilpa Mathur
Shilpa Mathur is an IT Support Specialist currently working at VISTRA in the Amsterdam Area. She has a background in technical support and networking, with previous roles at Sonos, Salesforce.com, and Carter Holt Harvey.
Current Role at Vistra
Shilpa Mathur has been employed at Vistra as an IT Support Specialist since 2023. She operates in the Amsterdam Area, where she applies her expertise in IT support to assist clients and manage technical issues. Her role involves troubleshooting, providing solutions, and ensuring efficient IT operations within the organization.
Previous Experience in IT Support
Prior to her current position, Shilpa Mathur worked at Sonos, Inc. as a Technical Support Specialist - Tier 2 from 2015 to 2019 in the Netherlands. In this role, she provided advanced technical support and resolved complex customer issues. She also served as an IT Global Service Desk Analyst at Salesforce.com from 2010 to 2013 in Gurgaon, where she managed global IT support operations.
Educational Background
Shilpa Mathur studied at the Manukau Institute of Technology, where she earned a Bachelor of Engineering (B.Eng.) in Computer Systems Networking and Telecommunications from 2004 to 2006. She also attended Macleans College from 1999 to 2003, completing her secondary education before pursuing higher studies.
Skills and Expertise
Shilpa Mathur possesses strong skills in networking and account management. She has expertise in managing and supporting Windows Server environments, which is critical for her roles in IT support. Her technical skills are complemented by her ability to work effectively in team settings, demonstrating strong teamwork abilities throughout her career.
Professional Background in Consumer Electronics
Shilpa Mathur has a professional background in the consumer electronics industry. This experience includes her tenure at Sonos, Inc., where she engaged with consumer products and provided technical support. Additionally, she worked at Carter Holt Harvey as an IT Helpdesk Analyst in 2007 for six months in Auckland, New Zealand, further enhancing her expertise in IT support.