Joanna Ma, Mha, Clssgb, Tlssbb
About Joanna Ma, Mha, Clssgb, Tlssbb
Joanna Ma is an Implementation Manager in Healthcare with extensive experience in process improvement and product implementation. She has held various roles in healthcare settings, including positions at Thomas Jefferson University Hospitals and Carta Healthcare.
Current Role at Vital
Joanna Ma serves as the Implementation Manager in Healthcare at Vital, a position she has held since 2023. In this role, she is responsible for overseeing the implementation of healthcare solutions, ensuring that projects meet organizational goals and client needs. Her focus is on optimizing processes and enhancing the effectiveness of healthcare delivery.
Previous Experience at Thomas Jefferson University Hospitals
Joanna Ma has extensive experience at Thomas Jefferson University Hospitals, where she held multiple roles. She worked as an Associate Process Improvement Consultant from 2020 to 2021, focusing on enhancing operational efficiency. Prior to that, she served as a Graduate Administrative Resident in the Department of Emergency Medicine for two months in 2018. Additionally, she was an Administrative Fellow from 2019 to 2020 and a Process Improvement Consultant from 2021 to 2022, contributing to various initiatives aimed at improving patient care and hospital operations.
Educational Background
Joanna Ma earned her Master of Health Administration from Columbia University Mailman School of Public Health, achieving a GPA of 4.0 from 2017 to 2019. She also holds a degree from Rutgers Business School, where she majored in Supply Chain & Marketing Science and minored in Public Health, graduating Summa Cum Laude with a GPA of 3.954 from 2013 to 2017. Her educational background provides her with a strong foundation in healthcare management and public health principles.
Professional Roles in Healthcare
In addition to her current role at Vital, Joanna Ma has held various positions in the healthcare sector. She worked as an Associate Product Implementation Manager at Carta Healthcare from 2022 to 2023. Earlier, she served as a Process Improvement Intern at Columbia University Irving Medical Center and as a Growth & Marketing Consultant at Boriken Neighborhood Health Center. These roles have equipped her with diverse skills in healthcare operations and project management.
Teaching and Mentorship Experience
Joanna Ma has contributed to academic settings as a Graduate Teaching Assistant at Columbia University Mailman School of Public Health from 2017 to 2019. In this role, she supported faculty and guided students in their learning processes. Additionally, she served as a Guest Lecturer at The Fourth Military Medical University in 2012, sharing her knowledge and expertise with students in a formal educational environment.