Ryan Randall
About Ryan Randall
Ryan Randall serves as the Director of Strategic Accounts at Vital, where he focuses on identifying issues and developing tools to address complex challenges. With a background in customer success and healthcare marketing, he has held various leadership roles at Healthgrades and League, showcasing his expertise in strategic planning and client relations.
Work at Vital
Ryan Randall serves as the Director of Strategic Accounts at Vital, a position he has held since 2024. In this role, he focuses on managing key client relationships and developing strategies to enhance customer success. His responsibilities include identifying client needs and implementing solutions that align with their objectives. Ryan's approach emphasizes collaboration and communication, ensuring that clients receive tailored support.
Previous Experience at Healthgrades
Prior to his current role, Ryan Randall worked at Healthgrades in various capacities. He served as the Senior Customer Success Director from 2018 to 2021, where he focused on enhancing customer satisfaction and retention. He then transitioned to the role of Senior Director, Health Systems Marketplace from 2021 to 2022, and briefly held the position of Vice President, Health Systems Marketplace in 2022. His tenure at Healthgrades spanned three years and included significant contributions to customer success initiatives.
Experience at League
Ryan held the position of Assistant Vice President of Customer Success & Delivery at League from 2022 to 2023. In this role, he was responsible for overseeing customer success strategies and ensuring the delivery of effective solutions to clients. His experience at League further developed his skills in client engagement and strategic planning.
Education and Expertise
Ryan Randall studied at Parker College of Business-Georgia Southern University, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing. He also completed his high school education at Northview High School. His expertise encompasses digital media, marketing automation, customer success, and healthcare marketing. He possesses advanced skills in Microsoft Excel, Salesforce, and SQL, which support his analytical and strategic capabilities.
Skills and Specializations
Ryan specializes in customer success, leadership, and healthcare marketing. He excels in problem-solving and is known for his ability to connect with clients through active listening and empathy. His skills include strategic planning, contract negotiation, and large account sales. Ryan is adept at maintaining composure in high-pressure situations, facilitating focus and clarity among team members and clients.