Shilpa V
About Shilpa V
Shilpa V is the Global Lead of Customer Success at Vitrina A.I., where she focuses on customer advocacy and retention. She has a background in analytics and product management, with previous roles at companies such as Haptik and Tapzo.
Current Role at Vitrina A.I.
Shilpa V. serves as the Global Lead for Customer Success at Vitrina A.I. since 2023. In this role, she focuses on customer advocacy and retention, ensuring that clients receive optimal support and engagement. Her responsibilities include overseeing customer relationships and implementing strategies that enhance client satisfaction and loyalty. Shilpa utilizes data-driven decision-making, leveraging tools such as Google Analytics to inform her customer success strategies.
Previous Experience in Customer Success
Prior to her current position, Shilpa V. worked at Haptik as a Customer Success Manager from 2015 to 2020. In this capacity, she managed customer relationships and was involved in upselling and renewal processes. Her earlier roles include working as a Consultant at Tapzo from 2013 to 2015 and as an Analyst at ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED for four months in 2013. These experiences contributed to her expertise in managing post-sales activities in a SaaS B2B environment.
Educational Background
Shilpa V. studied at Stanford University Graduate School of Business, where she achieved a Diploma in Product Management from 2023 to 2024. Prior to that, she completed her Bachelor of Commerce (BCom) in Accounting and Finance at Bishop Cottons Bangalore from 2005 to 2007. Her educational background provides a solid foundation for her roles in customer success and management.
Technical Skills and Tools
Shilpa V. has developed expertise in various customer relationship management (CRM) tools, including Hubspot and Pendo. She employs these tools to enhance customer interactions and streamline processes. Additionally, her proficiency in utilizing Google Analytics supports her ability to make informed, data-driven decisions in her customer success strategies.
Early Career Experience
Shilpa V. began her career as a Payroll Officer at Tesco in 2007, where she worked for six months. This early experience in a corporate environment laid the groundwork for her subsequent roles in analytics and customer success. She later transitioned into the tech industry, where she has built a successful career focused on customer engagement and retention.