Vishwa Pai
About Vishwa Pai
Vishwa Pai is a Customer Support Analyst currently working at Vitrina A.I. in Mumbai, Maharashtra, India. With a background in various customer support roles at Amazon and a strong academic foundation in Mass Communication and Public Relations, Pai actively enhances skills in consumer services.
Current Role at Vitrina A.I.
Vishwa Pai currently serves as a Customer Support Analyst at Vitrina A.I., a position held since 2023. In this role, Vishwa is responsible for addressing customer inquiries and providing support to enhance user experience. The role requires a strong understanding of customer needs and the ability to resolve issues efficiently. Vishwa's experience in customer support is instrumental in contributing to the company's objectives.
Previous Experience at Amazon
Vishwa Pai has extensive experience at Amazon, where he held multiple roles. He worked as a Team Lead for Airhaul ATS for four months in 2023, overseeing operations in Mumbai. Prior to that, he served as an Escalation Resolution Associate from 2022 to 2023, and as an SPS - Contact Resolution Specialist from 2021 to 2022. These positions involved managing customer escalations and ensuring effective communication to resolve issues.
Educational Background
Vishwa Pai holds a Bachelor of Mass Media degree from Patkar Varde College, which he completed from 2016 to 2019. He is also pursuing a Master of Arts in Public Relations from Chikitsak Samuhas Sir Sitaram and Lady Shantabai Patkar College of Arts and Science, expected to conclude in 2024. This educational background provides a solid foundation in communication and media studies.
Early Career Experience
Before joining Amazon, Vishwa Pai worked at Futwork as a Campaign Executive for four months in 2020, where he gained initial experience in customer engagement. Additionally, he worked at Tech Mahindra Business Services as a Customer Relations Associate from 2016 to 2017. These roles contributed to his understanding of customer service dynamics and communication strategies.
Skills and Interests
Vishwa Pai has a profound passion for writing, which complements his career in customer support. He actively explores the world of consumer services and continuously upgrades his skills in multiple areas. This commitment to professional development enhances his ability to serve customers effectively and adapt to changing industry demands.