Michael Monahan
About Michael Monahan
Michael Monahan is a Technical Support Manager at Vizgen, where he has worked since 2021. He has over twelve years of experience in the biotechnology industry, with a strong background in technical support and customer service.
Work at Vizgen
Michael Monahan has been serving as the Technical Support Manager at Vizgen since 2021. Based in Cambridge, Massachusetts, he has contributed to the company's mission by leveraging his extensive experience in technical support and customer service. In this role, he manages teams to address complex technical challenges and restore customer confidence effectively. His background in the biotechnology sector enhances his ability to support customers and field support teams.
Education and Expertise
Michael Monahan studied Aerospace, Aeronautical and Astronautical Engineering at Embry-Riddle Aeronautical University, where he earned a Bachelor of Science (B.S.) degree from 2002 to 2003. He furthered his education at Northeastern University, obtaining another Bachelor of Science (B.S.) degree in Mechanical Engineering from 2003 to 2006. His educational background provides a strong foundation for his technical expertise in the biotechnology industry.
Background
Before joining Vizgen, Michael Monahan accumulated significant experience in the biotechnology field. He worked at Illumina for over a decade, holding positions such as Senior Field Service Engineer and Staff Field Service Engineer - Regional Product Support. His earlier experience includes a Mechanical Engineering Co-Op at Amphenol PCD. This diverse background has equipped him with the skills necessary to manage technical support effectively.
Achievements
Michael Monahan has received multiple awards for his contributions to technical support and customer service. He was honored with the Customer Solutions Excellence award three times, recognizing his leadership, account management, and troubleshooting expertise. Additionally, he is a recipient of the President's Club award for outstanding performance in technical support. These accolades reflect his commitment to excellence in his field.
Industry Experience
With over twelve years of experience in the biotechnology industry, Michael Monahan has demonstrated success in supporting customers and field support teams. He has developed expertise in managing complex instrumentation across ten different platforms, showcasing his ability to adapt and learn in a rapidly evolving field. His extensive experience positions him as a knowledgeable resource in technical support.