Andrew Peter Johnston
About Andrew Peter Johnston
Andrew Peter Johnston serves as the Head of Global Support at Vizrt, where he has implemented global Standard Operating Procedures to enhance customer satisfaction. He has extensive experience in customer service leadership, having previously held senior roles at Opentext and Unblu Inc.
Work at Vizrt
Andrew Peter Johnston has served as the Head of Global Support at Vizrt since 2017. In this role, he is responsible for unifying regional support departments into a single global entity. He has implemented global Standard Operating Procedures (SOPs), which have contributed to increased customer satisfaction. Johnston reports directly to the CEO of Vizrt, indicating his significant role within the company's leadership structure.
Previous Experience at Opentext
Before joining Vizrt, Johnston held several positions at Opentext from 1998 to 2015. He started as Manager of Customer Support and progressed to Director of Customer Support for Central Europe. His final role at Opentext was Senior Director of Global Customer Service, where he worked for four years in Waterloo, Ontario, Canada. His extensive experience at Opentext provided him with a strong foundation in customer service management.
Experience at Unblu Inc.
Johnston worked at Unblu Inc. as the Head of Customer Service and Delivery from 2015 to 2016 in Sarnen, Obwalden, Switzerland. This position allowed him to further develop his expertise in customer service, building on his previous roles and preparing him for his current position at Vizrt.
Educational Background
Johnston studied at The University of Salford from 1991 to 1994, where he earned a Bachelor of Science degree. Prior to this, he attended Shena Simon Sixth Form College from 1988 to 1990, focusing on Psychology, German, and English. His educational background has contributed to his analytical skills and understanding of customer needs.
Research Assistant Experience
From 1994 to 1996, Johnston worked as a Research Assistant at the University of Salford in Manchester, United Kingdom. This role provided him with valuable research experience and skills that have likely influenced his approach to problem-solving in customer support.