Sandesh S.
About Sandesh S.
Sandesh S. serves as the Audit and Compliance Lead at Vodafone Idea Limited, specializing in process audit, compliance, and quality assurance. He has extensive experience in retail operations and customer service, having held various leadership roles at Idea Cellular Ltd and previously at Birla AT&T Communications Ltd.
Current Role at Vodafone Idea Limited
Sandesh S. serves as the Audit and Compliance Lead at Vodafone Idea Limited, focusing on process audit, compliance, regulatory matters, and quality assurance. His tenure began in 2018, and he has been instrumental in ensuring adherence to regulatory standards and improving operational efficiencies within the organization. His role involves overseeing audit processes and implementing compliance measures to enhance the overall quality of services offered.
Previous Experience at Idea Cellular Ltd
Prior to his current position, Sandesh S. held multiple roles at Idea Cellular Ltd. He worked as a Zonal Manager and Retail Operations Lead, where he managed customer service, sales, and receivables from 2012 to 2017. His responsibilities included overseeing retail store operations and enhancing customer experience. Additionally, he served as Incharge of Collections and was involved in corporate billing operations, demonstrating a broad expertise in retail and customer service management.
Educational Background and Certifications
Sandesh S. holds a Bachelor's degree in Statistics from the University of Mumbai. He has furthered his education with certifications in Google Analytics and Google AdWords, focusing on search, display, video, and mobile advertising. He also completed a Digital Marketing Professional Program at Manipal ProLearn. These qualifications have equipped him with the analytical and digital marketing skills necessary for his roles in compliance and audit.
Career Development at Birla AT&T Communications
Sandesh S. began his career at Birla AT&T Communications, where he worked in various capacities from 1998 to 2005. His roles included Customer Service & Contact Centre Management, Service Provisioning, and Credit Verification Lead. He gained valuable experience in sales, customer service, and operational management, which laid the foundation for his future positions in the telecommunications industry.
Commitment to Digital Marketing and Business Growth
Sandesh S. is dedicated to helping entrepreneurs and professionals enhance their online presence through digital marketing. He has a proven track record of delivering growth and operational performance across retail environments. His expertise in building effective retail sales and service models has enabled him to navigate business challenges and drive profitability in changing market conditions.