Tanmoy Biswas
About Tanmoy Biswas
Tanmoy Biswas serves as the Lead Customer Communication at Vodafone Idea Limited, where he has designed communication plans for a customer base exceeding 2 Crores. With extensive experience in customer communication and service management, he has played a significant role in the transition from 2G to 4G/VoLTE in the telecommunications industry.
Work at Vodafone Idea Limited
Tanmoy Biswas currently serves as Lead Customer Communication at Vodafone Idea Limited, where he has been employed since 2018. In this role, he has designed communication plans for a customer base exceeding 2 Crores. His responsibilities include analyzing customer behavior and usage patterns to implement changes aimed at enhancing customer experience. He focuses on continuous improvement of customer communication processes to support business objectives and reduce customer churn.
Previous Experience at Idea Cellular Ltd
Before joining Vodafone Idea Limited, Tanmoy Biswas worked at Idea Cellular Ltd in various capacities. He served as Lead Customer Communication from 2014 to 2018, where he played a significant role in the transition from 2G to 4G/VoLTE and the merger of Vodafone and Idea. Prior to this, he held positions as Zonal Channel Support in the Patna Zone from 2009 to 2010 and as Lead Service Provisioning & Activation in the Bihar Circle from 2010 to 2013.
Experience in Customer Care at Reliance Communications
Tanmoy Biswas worked as Assistant Manager in Customer Care at Reliance Communications from 2007 to 2009. In this role, he was responsible for promoting digital penetration among customers, particularly through online payments and recharges. His efforts contributed to the enhancement of customer service delivery and engagement.
Education and Expertise
Tanmoy Biswas completed his Post Graduate Diploma in Business Management (PGDBM) with a focus on Marketing at the Asia Pacific Institute of Management, New Delhi, from 2001 to 2003. His educational background supports his expertise in customer communication and service management, enabling him to effectively analyze customer behavior and implement strategic improvements.
Skills in Customer Service Management
Tanmoy Biswas possesses skills in defining and managing budgeting processes for customer service functions, emphasizing cost control measures. He is proficient in partner management, coordination, and governance within customer service domains. His experience includes implementing governance and control measures to ensure timely and accurate delivery of customer communications.