Ciprian Nastase
About Ciprian Nastase
Title and Role at Trilogy
Ciprian Nastase holds the title of Level 3 Technical Support Quality Assurance / AI Engineer at Trilogy. In this role, he focuses on automating customer support processes to enhance efficiency. His work has led to significant reductions in ticket resolution times and minimized the need for human intervention.
Automating Customer Support
At Trilogy, Ciprian Nastase has played a crucial role in automating customer support. He has implemented systems that substantially reduce ticket resolution times and the amount of human intervention required. These improvements have streamlined support operations, allowing quicker and more accurate responses to customer inquiries.
Atlas Core and AI Agent Development
Ciprian Nastase has been instrumental in the development of Atlas Core, an AI agent that forms the basis for several complex agents. His work on Atlas Core has laid the groundwork for other AI-driven projects within Trilogy, showcasing his expertise in AI engineering.
Atlas Ticket Development
Ciprian Nastase developed Atlas Ticket, a standalone agent designed for ticket triaging and answering. By utilizing Voiceflow's vector database system and Knowledge Base API, he enhanced the capabilities of the AI, making it more efficient in handling support tickets. This development has further contributed to the automation and efficiency of customer support services.
Improving AI Agent Responses
In his role, Ciprian Nastase has focused on refining knowledge bases to ensure that AI agents provide accurate and efficient responses. His efforts in integrating context into AI-driven support answers have been pivotal in building user trust. By enhancing the knowledge bases, he has enabled the AI systems to handle complex user queries more effectively.