Colin Guilfoyle
Vice President Of Customer Support @ Voiceflow
About Colin Guilfoyle
Colin Guilfoyle Vice President of Customer Support
Colin Guilfoyle holds the position of Vice President of Customer Support. In his role, he is responsible for overseeing the customer support operations. His leadership has been instrumental in managing and improving service delivery to ensure customer satisfaction.
Customer Support Metrics and AI Integration
In the central support unit, there have been 7,000 support tickets. Remarkably, 59% of these tickets were completely resolved by integrating artificial intelligence. This achievement underscores the implementation of automated solutions in handling customer inquiries efficiently under Colin Guilfoyle's oversight.