Derek Jaurigue
About Derek Jaurigue
Derek Jaurigue is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including Sprinklr, Airtable, and Contentsquare. He holds a Bachelor's Degree in Business Administration Management/Marketing and an Associate’s Degree in Arts and Humanities.
Current Role at Voiceflow
Derek Jaurigue holds the position of Senior Customer Success Manager at Voiceflow, where he has been employed since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of Voiceflow's products. His responsibilities include managing client relationships and providing strategic guidance to help customers achieve their goals.
Previous Experience in Customer Success
Prior to his current role, Derek Jaurigue accumulated significant experience in customer success across various organizations. He worked at Sprinklr as a Senior Enterprise Success Manager for six months in 2020 and previously served as an Enterprise Success Manager at Sprinklr from 2017 to 2020. He also held the position of Strategic Customer Success Manager at Airtable for nine months in 2022 and worked at Contentsquare as an Enterprise Success Manager for ten months from 2021 to 2022.
Educational Background
Derek Jaurigue has a solid educational foundation in the fields of Arts and Humanities and Business Administration. He earned an Associate’s Degree from Cuesta College, where he studied Arts and Humanities. He furthered his education at Northwestern College, obtaining a Bachelor’s Degree in Business Administration Management and Marketing.
Career Progression at Sprinklr
Derek Jaurigue's career at Sprinklr began in 2017, where he initially worked as a Success Analyst for nine months in the Washington D.C. Metro Area. He then transitioned to the role of Enterprise Success Manager, serving for three years in the Austin, Texas Area. His tenure at Sprinklr provided him with extensive experience in customer success management.