Tahsim Ahmed
About Tahsim Ahmed
Tahsim Ahmed is the Head of Artificial Intelligence Customer Experience at Voiceflow, where he leads the CX and Support team. With a diverse background in innovation and strategy across various companies, he has developed notable AI solutions, including Tico, an AI assistant used by over 250,000 users.
Current Role at Voiceflow
Tahsim Ahmed currently serves as the Head of Artificial Intelligence (AI) Customer Experience at Voiceflow. In this role, he leads the Customer Experience and Support team, focusing on integrating AI solutions to enhance customer interactions. Since taking on this position in 2024, he has developed the vision for Tico, an AI assistant designed to streamline customer support processes. His leadership has resulted in a significant 97% deflection rate in customer support queries, demonstrating the effectiveness of AI in improving service efficiency.
Previous Experience at Voiceflow
Prior to his current role, Tahsim Ahmed held multiple positions at Voiceflow from 2021 to 2024, including Engineering Lead, GTM Ops Lead, and Customer Specialist. His diverse responsibilities allowed him to contribute to various aspects of the company's operations, particularly in enhancing customer engagement and operational strategies. His tenure at Voiceflow laid the groundwork for his current leadership role in AI customer experience.
Professional Background
Tahsim Ahmed has a diverse professional background, having worked in various roles across multiple companies. He was a Consultant in Innovation & Strategy at Loblaw Companies Limited from 2020 to 2021. His experience also includes roles at TribalScale as a Venture Studios Analyst, Corpay as a Product Manager, and PwC as an Associate Consultant. His early career included positions at Microsoft and IBM, where he focused on product marketing and management.
Educational Qualifications
Tahsim Ahmed earned his Bachelor's Degree in Business Administration (BBA) from the Schulich School of Business at York University, where he studied from 2014 to 2018. He also attended the University of Bath in 2019, focusing on Business and Management. His foundational education includes completing the International Baccalaureate program, achieving his high school diploma from 2010 to 2014.
Achievements in AI and Customer Experience
Tahsim Ahmed has made significant contributions to the field of AI and customer experience. He spearheaded the creation of Tico, an AI assistant that has been utilized by over 250,000 users. His initiatives have transformed customer support through AI automation, achieving a 93% customer satisfaction score while reducing live support tickets. Additionally, he led the 'Fanspoke x Sam Feldt' collaboration, marking a notable application of voice technology in the music industry.