Douglas Chow
About Douglas Chow
Douglas Chow is a Technical Writer at Volanté Systems, where he has worked since 2016, producing marketing-oriented documentation and overseeing knowledge sharing across teams. He holds a Bachelor of Arts in English from the University of Toronto and a Graduate Certificate in Technical Communication from Seneca College.
Work at Volanté Systems
Douglas Chow has been employed at Volanté Systems since 2016, serving as a Technical Writer. In this role, he produces marketing-oriented cutsheets for both software and hardware solutions. He also administers the company's Confluence Knowledge-base documentation, which enhances knowledge sharing among support, sales, and development teams. Additionally, he oversees graphics production and branding for customer-facing kiosk solutions. His responsibilities include creating disaster recovery plans as part of internal user documentation.
Previous Experience
Before joining Volanté Systems, Douglas worked at Help Desk Technology Corporation from 2013 to 2016 as a Technical/Digital Content Writer. His role involved creating content that supported the company's digital presence. He also completed a co-op position as a Technical Communicator at IESO in 2013, where he gained experience in technical communication for a four-month period.
Education and Expertise
Douglas Chow holds a Bachelor of Arts (B.A.) in English from the University of Toronto at Mississauga - Erindale College, which he completed from 2008 to 2012. He also earned a Seneca Technical Communication Graduate Certificate from Seneca College of Applied Arts and Technology, studying there from 2012 to 2013. His educational background provides a foundation for his expertise in technical writing and communication.
Background
Douglas Chow is based in the Toronto, Canada Area. He has accumulated significant experience in technical writing and communication over the years, with a career spanning various roles in the field. His work has involved both technical documentation and marketing content, showcasing his versatility in different aspects of communication.