Gagandeep Singh
About Gagandeep Singh
Gagandeep Singh is a Technical Support Specialist with extensive experience in IT support and technical roles. He has worked at Volanté Systems since 2018 and previously held positions at SYNCREON and 22nd Century Technologies Inc., with a strong educational background in networking and engineering.
Work at Volanté Systems
Gagandeep Singh has been employed as a Technical Support Specialist at Volanté Systems since 2018. In this role, he documents customer interactions and resolutions using the Zoho ticketing system. He participates in daily meetings to identify product defects and design solutions. His responsibilities include supporting cross-functional teams such as Sales, Channel, Development, Product Specialists, and Operations. He also plays a key role in improving the monitoring of cloud services and contributes to projects involving the migration of services into Google cloud environments.
Previous Experience at SYNCREON
Before joining Volanté Systems, Gagandeep Singh worked at SYNCREON as an AppleCare Technician and Functional Tester from 2017 to 2018. His tenure lasted for 10 months in the Toronto, Canada Area. During this time, he gained experience in technical support and functional testing, contributing to the company's operational efficiency.
Background in IT Support
Gagandeep Singh has a background in IT support, having worked as an IT Support Specialist at 22nd Century Technologies Inc. from 2014 to 2015 in Chandigarh Area, India. This experience provided him with foundational skills in technical support and customer service, which he has built upon in his subsequent roles.
Education and Expertise
Gagandeep Singh studied at George Brown College, where he completed a Post-Graduate program in Wireless Networking from 2016 to 2017. He also earned a Post Secondary Certificate in Computer Systems Networking and Telecommunications in 2017. Earlier, he obtained a Bachelor's degree in Electrical, Electronics and Communications Engineering from Swami Vivekanand Institute of Engineering & Technology, Banur, from 2010 to 2014. His educational background equips him with a strong foundation in networking and telecommunications.
Technical Contributions
In his current role, Gagandeep Singh actively contributes to the company's technical knowledge base and online community using G-suite products. He utilizes dbiSql to make database changes for error resolution, demonstrating his technical proficiency. His involvement in cross-functional teams and everyday meetings highlights his commitment to improving product quality and customer satisfaction.