Samridhi Aggarwal
About Samridhi Aggarwal
Samridhi Aggarwal is a Senior Customer Success Associate with a background in healthcare management and project management. She has experience in customer success roles across various companies and enjoys culinary adventures, yoga, and clay pottery in her leisure time.
Current Role at Volanté Systems
Samridhi Aggarwal serves as a Senior Customer Success Associate at Volanté Systems, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and retention. She has contributed to the development of the Customer Success Playbook, which serves as a key resource for the team. Her responsibilities include utilizing data to provide insights that drive customer adoption and engagement throughout the customer lifecycle.
Previous Experience in Customer Success
Prior to her current role, Samridhi Aggarwal worked as a Senior Customer Success Associate at Phreesia from 2021 to 2022 in Ontario, Canada. She also held the position of Project Implementation/Customer Success Consultant at Cvent from 2019 to 2020 in Gurugram, Haryana, India. Additionally, she worked as a Customer Success Specialist at S&P Data Digital for five months in 2021 in Toronto, Canada, and as a Customer Service Advisor at British Airways from 2018 to 2019 in India.
Education and Qualifications
Samridhi Aggarwal has a solid educational background in business and project management. She obtained a Bachelor of Business Administration (BBA) in Healthcare Management from Amity University, where she studied from 2015 to 2018. Following this, she completed a Post Graduation in Project Management at Centennial College from 2020 to 2021. This combination of education has equipped her with the skills necessary for her roles in customer success and project management.
Skills and Expertise in Customer Success
Samridhi Aggarwal has developed expertise in collaborating with senior leadership to create comprehensive action plans that include resource allocation and timelines. She emphasizes the importance of empathy, communication, and continuous improvement in her approach to Customer Success. Her ability to analyze data for insights contributes to her effectiveness in retaining customers and driving product adoption.
Personal Interests and Hobbies
In her leisure time, Samridhi Aggarwal enjoys culinary adventures, experimenting with new recipes and flavors. She also engages in yoga and clay pottery, which serve as creative outlets for relaxation and personal growth. These interests reflect her commitment to balancing professional responsibilities with personal well-being.