Montserrat Espinosa, Bba
About Montserrat Espinosa, Bba
Montserrat Espinosa is an Operations Manager specializing in Business Development Implementation at VORTO, where she has worked since 2021. She has a diverse background in operations and account management across various companies, including Koch Supply & Trading and DHL Global Forwarding.
Current Role at VORTO
Montserrat Espinosa currently holds the position of Operations Manager - Business Development Implementation at VORTO, where she has been employed since 2021. In this role, she is responsible for overseeing the implementation of business development strategies and enhancing operational efficiency. Additionally, she serves as the Regional Operations Logistics Coordinator, focusing on optimizing logistics processes. Her work involves collaborating with various teams to ensure seamless operations within the company.
Previous Experience at VORTO
Prior to her current roles, Montserrat Espinosa worked as an Account Executive and Management - Driver Success Representative at VORTO for two months in 2021. During this time, she contributed to the company's efforts in enhancing driver success and account management. Her experience at VORTO has provided her with a comprehensive understanding of the company's software products and operational needs.
Professional Background
Montserrat Espinosa has a diverse professional background, having worked in various roles across multiple companies. She was employed at Koch Supply & Trading as a Freight Trade Ops Risk Mitigation specialist from 2019 to 2021. Prior to that, she worked at DHL Global Forwarding as an Account Executive in International Air Freight for ten months. Her early career included positions at Chipotle Mexican Grill and Brenntag Group, where she gained valuable experience in customer service and operations.
Education and Expertise
Montserrat Espinosa earned her Bachelor of Business Administration (BBA) degree from the University of St. Thomas in Texas, where she studied Business Administration and Management from 2013 to 2018. Her educational background has equipped her with a solid foundation in business principles, which she applies in her current roles. She possesses full knowledge of VORTO Software Products functionality and effectively communicates its value to users with varying levels of technological expertise.
Key Contributions and Initiatives
Throughout her career, Montserrat Espinosa has made significant contributions to her organizations. At VORTO, she developed a Standard Operating Procedure for project timeline management and played a key role in integrating HubSpot CRM with Salesforce and Slack. She has also led the development of a marketing strategy that encompasses social media, referral programs, and cold calling. Her efforts in conducting feedback interviews with users have helped identify and address customer pain points, enhancing the overall user experience.