Rachid Serghini
About Rachid Serghini
Rachid Serghini is a Senior Manager at Vosker, where he leads the Customer Relationship Center. He has extensive experience in customer service and management, having held various positions at National Bank of Canada and other organizations over his career.
Work at Vosker
Rachid Serghini currently holds the position of Senior Manager at Vosker, specifically within the Customer Relationship Center. He has been with the company since 2020, contributing to the organization for four years. In this role, he focuses on enhancing customer relationships and improving service delivery.
Previous Experience at National Bank of Canada
Rachid Serghini has extensive experience with the National Bank of Canada, where he held several managerial positions. He served as Senior Manager for Customer Service in the Customer Contact Center from 2017 to 2020 and previously as Senior Manager for Customer Loyalty & Virtual Advisory Service from 2016 to 2017. His roles included managing teams and implementing strategies to enhance customer satisfaction.
Career at National Bank Direct Brokerage
Before his tenure at the National Bank of Canada, Rachid worked as an Investment Dealer at National Bank Direct Brokerage from 2007 to 2010. This role allowed him to develop skills in investment management and customer service within the financial sector.
Education and Expertise
Rachid Serghini earned a Bachelor of Science (B.Sc.) degree from 1993 to 1996. His educational background supports his expertise in strategic and operational planning, with a focus on customer-centric decision-making. He is known for utilizing creativity and innovation to drive transformations within teams.
Leadership and Management Skills
Rachid has demonstrated a dynamic and participative leadership style throughout his career. He is experienced in leading communications and managing change to enhance employee engagement. His approach has led to the implementation of innovative business strategies that prioritize customer and employee satisfaction.