Shahriar Faridi
About Shahriar Faridi
Shahriar Faridi is an Offshore Coordinator at Vosker in Montreal, Quebec, Canada, where he has worked since 2020. He has a strong analytical background in telecommunications and solid states, supported by his Master's degree in Electrical and Computer Engineering from Concordia University.
Work at Vosker
Shahriar Faridi has been employed at Vosker since 2020, currently serving as an Offshore Coordinator. In this role, he manages a team of 170 overseas agents, focusing on optimizing performance and ensuring that service standards are met. Prior to this position, he held several roles at Vosker, including Technical Support Supervisor for five months and Technical Support Advisor for three months in 2020. He also worked as a Technical Support Representative (Level 2) from 2019 to 2020 for six months. His experience at Vosker highlights his expertise in customer support and team management.
Education and Expertise
Shahriar Faridi holds a Master of Engineering (MEng) in Electrical and Computer Engineering from Concordia University, where he studied from 2018 to 2019. He also earned a Bachelor's Degree in Electrical and Electronics Engineering from American International University-Bangladesh between 2014 and 2016. His academic background includes a strong analytical focus on telecommunications and solid-state technology. Additionally, he completed O' Levels and A' Levels at Mastermind School, where he studied subjects such as Mathematics, Physics, and Chemistry.
Background
Shahriar Faridi has diverse work experience in various sectors, including outsourcing organizations and non-profit management. Before joining Vosker, he worked as a Customer Service Representative and Technical Support Representative (Level 2) at Fusion BPO Services in 2018 and 2019. He also served as an Invigilator at the British Council in Dhaka, Bangladesh, for six months in 2017. His varied roles have contributed to his skills in performance management and customer service.
Achievements
In his current role as Offshore Coordinator at Vosker, Shahriar Faridi develops creative strategies to maintain smooth operations between overseas and local agents. He focuses on maximizing efficiency in the customer support center, leveraging his experience in technical support and team management. His ability to manage a large team and optimize performance reflects his strong analytical skills and expertise in the telecommunications field.