Victor Oliveira
About Victor Oliveira
Victor Oliveira is a Quality Assurance and Training professional with four years of experience at Vosker in Montreal, Canada. He focuses on training Technical Support Agents, improving web content on Confluence, and has a background in project management and founding a non-profit organization in Brazil.
Work at Vosker
Victor Oliveira has been employed at Vosker since 2020, holding the position of Quality Assurance and Training. In this role, he is responsible for providing ongoing training and evaluating the learning progress of Technical Support Agents. His contributions are essential for the professional development of the team, ensuring that agents are well-equipped to meet customer needs.
Education and Expertise
Victor Oliveira possesses approximately five years of experience in managing projects and people across various domains, including IT, skills development, and translation. His expertise in these areas supports his role in training and quality assurance, where he analyzes training needs and aligns programs with organizational goals.
Background
Victor founded a non-profit organization in Brazil that focuses on providing access to legal and paralegal services, as well as training in conflict resolution. This initiative reflects his commitment to community service and professional development, further enhancing his skills in training and support.
Multilingual Communication Skills
Victor Oliveira is fluent in French, English, and Portuguese. His multilingual capabilities enhance his effectiveness in communication and training within a diverse environment, allowing him to cater to a wide range of Technical Support Agents and clients.
Content Management and User Experience
In his role at Vosker, Victor is responsible for reorganizing web content on Confluence. This task aims to improve user experience, demonstrating his focus on enhancing accessibility and usability of information for the team and stakeholders.