Yann Dumas
About Yann Dumas
Yann Dumas is an Employee Experience Analyst based in Montreal, Quebec, with a background in training and change management. He has held various roles in customer service and training at companies such as Kravet, Apple, and La maison Simons, and has been with Vosker since 2020.
Current Role at Vosker
Yann Dumas serves as an Employee Experience Analyst at Vosker since 2020. In this role, he focuses on enhancing employee competencies and fostering a positive work culture. He is involved in project management related to talent and development, ensuring that the organization supports its employees' growth and adaptation to changes within the workplace.
Previous Experience at Apple
Yann Dumas worked at Apple for a total of seven years, holding multiple positions. He started as a Genius Admin from 2013 to 2020, where he managed customer service and technical support. Additionally, he served as a Market Trainer from 2017 to 2020, focusing on training initiatives that improved employee performance and customer satisfaction.
Background in Customer Service
Prior to his tenure at Apple, Yann Dumas worked at La maison Simons as a Customer Service Agent from 2006 to 2011. This five-year experience in Montreal, Quebec, allowed him to develop strong skills in customer relations and support, laying a foundation for his later roles in employee experience and training.
Education and Expertise
Yann Dumas studied at Université de Montréal, where he earned a Baccalauréat in Sociology from 2007 to 2011. He also attended Cégep de Saint-Hyacinthe, achieving a DEC in Human Sciences from 2006 to 2008. His educational background supports his expertise in transformation and change management within the employee experience domain.
Focus on Training and Development
In his current and previous roles, Yann Dumas has emphasized ongoing training and work culture development. He manages training journeys designed to enhance employee skills and facilitate their professional evolution, contributing to a more engaged and capable workforce.