Grace Sun
About Grace Sun
Grace Sun is a Senior User Researcher at Vouch Insurance, specializing in developing frameworks and identifying mental models to address complex user scenarios. She has extensive experience in user experience research, having previously worked at companies such as Upwork and Kohl's.
Work at Vouch Insurance
Grace Sun currently holds the position of Senior User Researcher at Vouch Insurance. She has been with the company since 2021, contributing to the understanding of user needs and behaviors. Her role involves employing strategic research methodologies to align user needs with business objectives, enhancing the overall user experience within the insurance sector.
Previous Experience in User Research
Before joining Vouch Insurance, Grace Sun worked in various roles focused on user experience research. She served as a Senior UX Researcher for Acquisition and Onboarding at Upwork from 2019 to 2021, and as a User Experience Researcher at Kohl's from 2016 to 2019. Additionally, she gained experience at UserTesting and Rip van Wafels, where she contributed to user experience and market research initiatives.
Education and Expertise
Grace Sun earned her degree in Psychology from the University of Puget Sound. Her educational background provides a foundation for her expertise in developing frameworks and identifying mental models to address complex user scenarios. This knowledge supports her ability to analyze user behavior and inform design decisions effectively.
Background in Research and Consulting
Grace Sun's early career included a role as a Research Assistant and Consultant at The Heroic Imagination Project in 2013. This position allowed her to gain valuable insights into research methodologies and user behavior. Her diverse experience across different organizations has equipped her with a comprehensive understanding of user experience research.
Specialization in User Experience
Grace Sun specializes in developing frameworks that help address complex user scenarios. Her passion for making sense of intricate human situations through research drives her work. She excels at aligning user needs with business objectives, which is crucial for creating effective user experiences in various industries.