Keyona F.
About Keyona F.
Keyona F. is an Operations Analyst at Vouch Insurance, specializing in risk assessment and process improvement. She has over a decade of experience in various roles within the insurance industry, including positions at CNA Insurance and Berkley Construction Professional.
Work at Vouch
Currently, Keyona F. serves as an Operations Analyst at Vouch Insurance, a position she has held since 2020. In this role, she analyzes client exposures to assess risk and provide appropriate coverage options. Keyona is responsible for executing mid-term changes, including endorsements and coverage amendments. She collaborates with Engineering and Business Operations to define and deliver business cases, which aids in quantifying problem scope and solution value. Her focus on enhancing operational efficiency and customer experience aligns with the company's objectives.
Previous Experience at CNA Insurance
Keyona F. has extensive experience at CNA Insurance, where she held multiple roles over several years. She began as a Claims Assistant from 2008 to 2009, followed by a position as a Claims Technician in Claims Operations from 2009 to 2011. She then worked as a Triage Specialist in Claims Operations from 2011 to 2013. Afterward, she transitioned to Regulatory Compliance as a Regulatory Filing Technician from 2013 to 2016, and later served as an Underwriting Technician in Underwriting Operations from 2016 to 2018. Her diverse roles contributed to her understanding of insurance operations.
Experience at Berkley Construction Professional
Keyona F. worked as an Assistant Underwriter at Berkley Construction Professional from 2018 to 2020. This role involved underwriting responsibilities that further developed her expertise in risk assessment and insurance processes. Her time at Berkley Construction Professional added to her knowledge base in the insurance industry, complementing her previous experience at CNA Insurance.
Education and Expertise
Keyona F. earned a Bachelor of Arts in Communication from the University of Illinois at Urbana-Champaign, completing her studies from 2003 to 2007. This educational background has equipped her with strong communication skills, which she applies in her professional roles. Her expertise includes process improvement, risk analysis, and operational efficiency, particularly within the insurance sector.
Skills in Process Improvement
Keyona F. focuses on enhancing customer experience and operational efficiency through process and procedure improvements. She communicates opportunities for process improvement to facilitate agreement and support for experimentation. Additionally, she utilizes Confluence to develop Standard Operating Procedures and process mapping, specifically for Underwriting Operations. Her analytical skills contribute to identifying areas for enhancement within the organizations she has worked for.