Logan Mc Donald
About Logan Mc Donald
Logan McDonald is a Client Services Representative at Vouch Insurance in Brooklyn, New York, with a background in customer service and biblical studies. He has experience in various roles, including account management and spiritual development, and has achieved a high customer satisfaction score in his current position.
Work at Vouch Insurance
Logan Mc Donald has been employed at Vouch Insurance as a Client Services Representative since 2022. In this role, he collaborates with cross-functional teams to optimize client support and resolve complex issues, which enhances overall customer satisfaction. He has achieved a 97.7% customer satisfaction score (CSAT) while working in this position. Logan actively contributes to resolving invoice and payment discrepancies, ensuring the integrity of Accounts Receivable. Additionally, he analyzes customer interactions to identify strengths and weaknesses in products and processes, which aids in process improvements. He also creates comprehensive training content and documentation for both customers and internal team members.
Previous Experience at Kin Insurance
Logan Mc Donald worked at Kin Insurance in 2022, where he held two positions: Account Manager for four months and Licensed Customer Service Agent for six months. During his time as an Account Manager, he was responsible for managing client accounts and ensuring customer needs were met. As a Licensed Customer Service Agent, he provided support to clients and helped address their inquiries and issues. This experience contributed to his skills in client relations and customer service.
Education and Expertise
Logan Mc Donald studied at Biola University from 2016 to 2020, where he earned a Bachelor of Arts (BA) degree in Bible/Biblical Studies. His education provided him with a strong foundation in critical thinking and communication skills. Additionally, he served as an Undergraduate Spiritual Development Intern at Biola University from 2018 to 2020, where he gained experience in mentoring and supporting fellow students.
Background in Customer Service
Logan Mc Donald has a diverse background in customer service, having worked in various roles prior to his current position. He was a Supervisor at Common Grounds Coffee Shop from 2017 to 2020, where he managed staff and ensured customer satisfaction. He also worked as a Barista at Blue Bottle Coffee for four months in 2021. These roles helped him develop strong interpersonal skills and an understanding of customer needs.