Mariel Carranza
About Mariel Carranza
Mariel Carranza is a Senior Brokerage Operations Associate at Vouch Insurance, where she has worked since 2023. She has a diverse background in customer success and brokerage operations, having held various roles at companies such as Monster, Yelp, and Coastal Brokers Insurance Services.
Current Role at Vouch Insurance
Mariel Carranza holds the position of Senior Brokerage Operations Associate at Vouch Insurance, where she has been employed since 2023. In this role, she is responsible for overseeing brokerage operations, ensuring efficient processes, and supporting the overall objectives of the company. Her experience in the insurance sector contributes to her effectiveness in this position.
Previous Experience in Customer Success
Prior to her current role, Mariel Carranza worked as a Customer Success Manager at Monster in 2018 for 11 months. In this position, she focused on enhancing customer satisfaction and retention. Her experience in customer success roles has equipped her with skills in client relationship management and support.
Background in Sales and Account Management
Mariel Carranza has a solid background in sales and account management. She served as an Account Executive at Yelp in 2017 for 10 months, where she was involved in client acquisition and account management. Additionally, she worked as an Agency Support Specialist at JE Brown & Associates from 2014 to 2016, gaining experience in supporting agency operations.
Educational Background in Communications
Mariel Carranza earned a Bachelor of Arts (B.A.) in Communications Studies from California State University, Chico, where she studied from 2007 to 2011. This educational background provided her with a foundation in effective communication, which is essential in her professional roles.
Career Progression in the Insurance Industry
Mariel Carranza has progressed through various roles in the insurance industry. She worked as an Underwriter Assistant at Coastal Brokers Insurance Services, Inc. from 2021 to 2022. Prior to her current position at Vouch Insurance, she served as a Brokerage Operations Associate at Vouch Insurance from 2022 to 2023, demonstrating her commitment to the field.