Mike Downey
About Mike Downey
Mike Downey serves as the Senior Manager of Client Services for Middle Market Success and Brokerage Operations at Vouch Insurance, where he has worked since 2023. He has a diverse background in sales and risk management, with previous roles at companies such as The Bulow Group, Guaranteed Rate, and Liberty Mutual Insurance.
Current Role at Vouch Insurance
Mike Downey currently serves as the Senior Manager of Client Services for Middle Market Success and Brokerage Operations at Vouch Insurance. He has held this position since 2023 and is based in Chicago, Illinois. In this role, he manages multiple teams and team leads across account management, brokerage sales, and special programs. His responsibilities include driving efficiencies within the brokerage arm by developing partnership programs aimed at increasing revenue.
Previous Experience at Vouch Insurance
Mike Downey previously worked at Vouch Insurance in several capacities. He served as a Team Lead for Account Managers for a brief period in 2022. He also held the position of Success Manager - ESC from 2022 to 2023, where he developed a playbook for the renewals segment and led training to ensure its implementation. Additionally, he worked as an Account Manager from 2021 to 2022, contributing to the company's client service strategies.
Professional Background in Risk Management and Sales
Before joining Vouch Insurance, Mike Downey held various roles in risk management and sales. He worked as a Business Risk Manager at The Bulow Group from 2018 to 2020 in the Greater Chicago Area. He also served as a Senior Sales Executive at Guaranteed Rate from 2020 to 2021 and as a Sales Representative at Liberty Mutual Insurance from 2014 to 2015. His early career included a position as a Sales Intern at Liberty Mutual Insurance from 2013 to 2014.
Education and Qualifications
Mike Downey studied at Dominican University, where he earned a Bachelor of Business Administration (BBA) with a focus on Business Administration and Management from 2008 to 2012. He also attended Northridge Preparatory School. His educational background provides a foundation for his expertise in client services and business operations.
Skills and Proficiencies
Mike Downey is proficient in several industry-standard tools, including Salesforce, Hubspot, Zendesk, and Mode analytics/reporting. His skills enable him to deliver data on trends to the Senior Leadership Team and develop solutions to address potential risks, contributing to the overall efficiency and profitability of the business.