Raphael M.
About Raphael M.
Raphael M. is a Workplace Experience Manager at Vouch Insurance, with over a decade of experience in office operations and facilities management. He has held various roles in companies such as Media Vision, Lifeway Foods, and Optiver, and is certified by The International Facilities Management Association.
Work at Vouch
Currently, Raphael M. serves as the Workplace Experience Manager at Vouch Insurance. He has held this position since 2023. In this role, he focuses on enhancing workplace operations and employee experience, leveraging his extensive background in office operations management.
Previous Experience in Office Operations
Before joining Vouch Insurance, Raphael M. worked in various roles that contributed to his expertise in office operations. He served as the Office Operations Manager at Vouch Insurance from 2021 to 2023. Prior to that, he was a Facilities Coordinator at Optiver from 2017 to 2021 and held multiple positions at Kensington Research & Recovery from 2011 to 2016.
Education and Expertise
Raphael M. studied at Harrington College of Design, where he gained foundational knowledge relevant to his career. He has over a decade of experience in Office Operations Management, Facilities Management, and Customer Support. He is certified by The International Facilities Management Association and is trained in industry standards such as OSHA, NFPA, and Red Cross.
Background in Customer Support
Raphael M. began his career in customer support roles, including his position as Office Coordinator and Customer Support Manager at Media Vision | The Conference Company from 2016 to 2017. This experience has contributed to his skills in developing processes that improve workplace operations and foster relationships in professional environments.
Achievements in Workplace Management
Throughout his career, Raphael M. has demonstrated a commitment to improving workplace operations. His experience includes implementing processes that enhance efficiency and employee satisfaction. His passion for building relationships has been a key factor in delivering quality in professional settings.