Amber Harris
About Amber Harris
Amber Harris is a Support Specialist with a strong background in telecommunications and customer service. She has worked at AT&T and S4 Communications before joining Vroom, where she has been employed since 2020.
Work at Vroom
Amber Harris has been employed at Vroom as a Support Specialist since 2020. In this role, she utilizes her extensive experience in customer service to assist customers with their inquiries and issues. Her responsibilities include providing support and solutions to enhance the customer experience. Amber's background in telecommunications contributes to her effectiveness in understanding and addressing customer needs.
Previous Experience at AT&T
Prior to her current position, Amber worked at AT&T as a Customer Service Sales Supervisor from 2016 to 2019. During her three years in this role, she managed customer service operations and led a team to improve customer satisfaction. Her experience at AT&T provided her with valuable insights into customer relations and account management.
Early Career at S4 Communications
Amber began her career in customer service at S4 Communications, where she worked as a Customer Service Representative for two months in 2016. This initial experience in the Houston, Texas area helped her develop foundational skills in customer support and service delivery.
Education and Expertise
Amber studied at Texas Southern University, where she focused on Health Services/Allied Health/Health Sciences from 2013 to 2014. Although her educational background is in health sciences, she has built a strong career in customer service, particularly in the telecommunications industry. Her combination of education and practical experience enhances her ability to serve customers effectively.
Skills and Attributes
Amber possesses a unique combination of skills in customer relations, account management, and leadership. She demonstrates a high level of empathy in her interactions, which aids in building strong customer relationships. Additionally, Amber has developed exceptional time management skills, allowing her to efficiently handle multiple inquiries and tasks simultaneously. Her passion for delivering quality customer service drives her to consistently strive to exceed customer expectations.