Carolyn Carroll
About Carolyn Carroll
Carolyn Carroll is a Learning and Development Manager with a background in Criminal Justice Technology. She has held various roles in training and development across multiple companies, including Vroom and Capital One, focusing on innovative training solutions and fostering a collaborative work environment.
Current Role at Vroom
Carolyn Carroll serves as the Learning and Development Manager at Vroom, a position she has held since 2023. In this role, she focuses on enabling and empowering learners and facilitators to achieve both personal and business goals. Her responsibilities include developing innovative training solutions tailored for Vroom's call center and phone operations. She fosters an environment of communication, collaboration, and creativity among team members and across departments.
Previous Experience in Learning and Development
Before her current role at Vroom, Carolyn Carroll held several positions in learning and development. She worked as a Senior Process Excellence Specialist at Vroom for four months in 2021 and as a Learning & Development Project Manager for Phones Operations from 2022 to 2023. Prior to that, she was a Global Operations Relationship Manager for Learning and Development at Capital One from 2018 to 2019 and served as a Sr. Talent Development Specialist at ARS National Services from 2019 to 2020.
Educational Background
Carolyn Carroll studied at Hillsborough Community College, where she earned an Associate degree in Criminal Justice Technology from 2007 to 2010. Additionally, she attended the University of Richmond - Robins School of Business, where she achieved a Train the Trainer Certification in Adult and Continuing Education and Teaching in 2014. This educational background supports her expertise in training and development.
Skills and Focus Areas
Carolyn Carroll holds multiple credentials in leadership, diversity, and inclusion. She utilizes critical thinking and problem-solving skills to enhance customer experience at Vroom. Her focus on enabling learners and facilitators reflects her commitment to fostering professional growth and development within the organization.
Career Progression
Carolyn Carroll's career began at Bank of America as a Bank Teller from 2005 to 2006. She then transitioned to Capital One, where she held various roles including Learning Assistant from 2012 to 2015 and Front Line Manager / Trainer I from 2015 to 2018. This diverse experience laid the foundation for her subsequent roles in learning and development.