Ebony Williams
About Ebony Williams
Ebony Williams is a Senior Customer Experience Representative at Vroom, where she has worked since 2021. She also serves as a ServiceNow Systems Administrator/Developer at MyTechBestfriend since 2022, and has a background in psychology from Winston-Salem State University.
Work at Vroom
Ebony Williams has been employed at Vroom since 2021, serving as a Senior Customer Experience Representative. In this role, she is responsible for enhancing customer interactions and ensuring satisfaction. Based in Houston, Texas, she has contributed to the company's commitment to providing quality service and support to its customers.
Current Role at MyTechBestfriend
In addition to her position at Vroom, Ebony Williams has been working as a ServiceNow Systems Administrator/Developer at MyTechBestfriend since 2022. This role involves managing and developing ServiceNow applications, contributing to the efficiency and effectiveness of IT service management within the organization.
Previous Experience at Enterprise Rent-A-Car
Before her current roles, Ebony Williams worked at Enterprise Rent-A-Car as a Rental Management Assistant from 2019 to 2020. During her time there, she assisted in various rental operations, gaining valuable experience in customer service and management.
Education and Expertise
Ebony Williams studied at Winston-Salem State University, where she earned a Bachelor of Arts in Psychology. This educational background provides her with insights into human behavior, which can be beneficial in her customer experience roles.