Jennifer Barnett
About Jennifer Barnett
Jennifer Barnett serves as the Senior Hub Operations Coordinator at Vroom, where she focuses on improving operational efficiencies and customer experiences. She has a background in banking and customer service, with previous roles at Vroom, Carvana, and Charles Schwab.
Current Role at Vroom
Jennifer Barnett serves as the Senior Hub Operations Coordinator at Vroom, a position she has held since 2022. In this role, she focuses on enhancing operational efficiencies and addressing local business needs. Her responsibilities include implementing improved processes for interdepartmental communication and enhancing the customer experience. She coordinates quality control measures to ensure a positive vehicle delivery experience for customers.
Previous Experience at Vroom
Prior to her current role, Jennifer worked at Vroom as a Hub Operations Coordinator from 2021 to 2022. During her 10-month tenure in Indianapolis, Indiana, she concentrated on developing skills to meet local business needs and increase operational efficiencies. Her contributions during this period laid the groundwork for her advancement to Senior Hub Operations Coordinator.
Professional Background
Jennifer Barnett has a diverse professional background. Before joining Vroom, she worked at Carvana as a Customer Advocate II from 2020 to 2021, where she focused on customer service. Additionally, she served as a Banking Client Service Specialist at Charles Schwab from 2016 to 2018. This range of experience has equipped her with valuable skills in customer relations and operational management.
Education and Expertise
Jennifer earned a Bachelor's degree in Landscape Architecture from Colorado State University, where she studied from 2010 to 2014. Her educational background provides her with a unique perspective on design and planning, which she applies to her operational roles. This foundation supports her expertise in developing efficient processes and enhancing customer experiences in her current position.