Jennifer Harrow
About Jennifer Harrow
Jennifer Harrow is the Hub Operations Coordinator at Vroom, where she has worked since 2021. She previously held various roles at Carvana for five years and has experience in customer service and education.
Current Role at Vroom
Jennifer Harrow serves as the Hub Operations Coordinator at Vroom, a position she has held since 2021. In this role, she is responsible for overseeing hub operations within the Columbus, Ohio Metropolitan Area. Her experience in operations management contributes to the efficiency and effectiveness of Vroom's logistics and customer service processes.
Previous Experience at Carvana
Prior to her current role, Jennifer Harrow worked at Carvana in various capacities from 2016 to 2021. She started as an Outside Advocate II, where she focused on customer interactions and support for two years. She then transitioned to the role of Flex Advocate for one year, before becoming a Senior Advocate, a position she held for two years. Her tenure at Carvana provided her with extensive experience in customer advocacy and operational support.
Background in Retail and Services
Jennifer Harrow has a diverse background in retail and service industries. She worked as a Barista at Starbucks for one year in the Greater Nashville Area from 2004 to 2005. Additionally, she gained valuable customer service experience as a Specialist at Apple from 2011 to 2016 in the Austin, Texas Area. These roles helped her develop strong communication and problem-solving skills.
Educational Qualifications
Jennifer Harrow studied at the University of Tennessee-Knoxville, where she earned a Bachelor's Degree in Global Studies from 2007 to 2011. She also attended Nashville State Community College, focusing on Early Childhood Education and Teaching. Her educational background supports her understanding of diverse cultural perspectives and educational frameworks.
Experience with U.S. Census Bureau
In 2010, Jennifer Harrow worked as a Census Enumerator for the U.S. Census Bureau for one month. This role involved collecting data and ensuring accurate population counts, contributing to her experience in data collection and community engagement.