Jennifer L.
About Jennifer L.
Jennifer L. is a Consumer Contract Specialist at Vroom in Houston, Texas, with over 14 years of experience in finance and customer service. She has a background in team management and fraud prevention, and previously worked at JPMorgan Chase & Co. for eight years.
Work at Vroom
Jennifer L. has been employed at Vroom as a Consumer Contract Specialist since 2020. In this role, she is responsible for managing consumer contracts and ensuring compliance with company policies. Based in Houston, Texas, she has contributed to the company's operations for four years, focusing on customer service and contract management.
Education and Expertise
Jennifer L. possesses over 14 years of experience in various fields, including finance, team management, customer service, fraud prevention, office management, and collections. Her diverse background equips her with a comprehensive understanding of consumer contracts and financial processes. She has two years of specialized experience in auto finance, which includes managing contracts and handling escalations.
Background
Before joining Vroom, Jennifer L. worked at JPMorgan Chase & Co. for eight years, from 2010 to 2018. During her tenure, she held the position of Team Lead (senior specialist III), where she developed her skills in team management and customer service. This experience laid the foundation for her current role in consumer contract management.
Technical Skills
Jennifer L. is proficient in several Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Her technical skills support her work in contract management and data analysis, enhancing her efficiency in handling consumer contracts and related tasks.