Jenny Kim
About Jenny Kim
Jenny Kim is the Manager of Hub Expansion at Vroom, where she oversees the growth of the Last Mile organization. With extensive experience in operations and customer advocacy, she has held various roles at Carvana and The Walt Disney Company, contributing to market launches and team development.
Current Role at Vroom
Jenny Kim serves as the Manager of Hub Expansion at Vroom, a position she has held since 2021. In this role, she manages the expansion of the Last Mile organization into new markets. Her responsibilities include coordinating with multiple departments to ensure efficient and effective market launches. She plays a key role in designing and deploying pilots and new initiatives, while also identifying opportunities, risks, and barriers in new markets. Additionally, she leads a team of regional expansion leaders, focusing on their development and motivation to support market expansions.
Previous Experience at Carvana
Jenny Kim has extensive experience at Carvana, where she held multiple roles from 2014 to 2021. She began as a Customer Advocate for one year in Atlanta, GA, before advancing to Senior Customer Advocate for another year. She then transitioned to the Expansion Team Lead position for nine months, followed by a three-year tenure as Market Operations Project Manager. In her final role at Carvana, she served as Market Operations Team Lead for one year. Her diverse roles at Carvana equipped her with a comprehensive understanding of market operations and customer service.
Experience at The Walt Disney Company
Jenny Kim worked at The Walt Disney Company from 2010 to 2012 in various capacities. She served as a Food and Beverage Front of House Trainer, General Teller, and Campus Representative in Lake Buena Vista, FL. This experience provided her with valuable skills in customer service and team training, contributing to her professional development in the hospitality and service sectors.
Educational Background
Jenny Kim studied at The University of Georgia, where she earned a Bachelor of Arts in Journalism with a focus on Advertising from 2009 to 2012. Prior to that, she attended Georgia Perimeter College, achieving a Bachelor of Arts degree from 2007 to 2008. Her educational background has equipped her with strong communication and marketing skills, which she applies in her professional roles.
Travel and Team Leadership
In her current role at Vroom, Jenny Kim travels up to 40% of the time for various professional commitments, including new hire training sessions, site visits, quarterly team meetings, and project-based travel. She emphasizes building and maintaining positive relationships with both internal and external stakeholders to facilitate the growth of Last Mile operations. Her leadership involves developing and motivating her team of regional expansion leaders to effectively manage market expansions.