Joslyn Garcia
About Joslyn Garcia
Joslyn Garcia is a Senior Customer Service Representative with extensive experience in customer service roles, currently employed at Vroom since 2020. She previously worked at Capital One and PLS Check Cashers, and has a background in various customer-facing positions in the Houston, Texas area.
Work at Vroom
Joslyn Garcia has been employed at Vroom as a Senior Customer Service Representative since 2020. In this role, she is responsible for addressing customer inquiries and providing support to enhance the customer experience. Her tenure at Vroom has extended for four years, during which she has developed expertise in customer service within the automotive industry.
Previous Experience at Capital One
Before joining Vroom, Joslyn Garcia worked at Capital One as a Branch Ambassador from 2018 to 2020. During her two years in this position, she was based in Houston, Texas. Her role involved engaging with customers and assisting them with various banking services, contributing to her understanding of financial products and customer relations.
Customer Service Background
Joslyn Garcia has a diverse background in customer service. She worked at PLS Check Cashers as a Customer Service Representative for 10 months in 2018, where she handled customer transactions and inquiries. Additionally, she served as a Front Desk employee at Fitness Connection USA for 7 months in 2017, further enhancing her customer interaction skills.
Education and Training
Joslyn Garcia studied at the Serjobs program, where she completed the Bankwork$ training. This program provided her with foundational knowledge and skills relevant to the banking industry. She also attended J Frank Dobie High School from 2012 to 2014, completing her secondary education.
Early Career at Target
Joslyn Garcia began her career at Target, where she worked as a Front End Member from 2015 to 2017. Over the course of two years in the Houston, Texas area, she gained experience in retail customer service, assisting customers with purchases and ensuring a positive shopping experience.