Lee D. King
About Lee D. King
Lee D. King is a Customer Support Manager with extensive experience in improving service center performance and managing customer service operations. He has worked in various leadership roles across multiple companies, emphasizing strategic goal-setting and effective communication.
Work at Vroom
Lee D. King has been serving as the Customer Support Manager at Vroom since 2017. In this role, he focuses on enhancing customer service operations and implementing strategic, metric-driven goals. His leadership has contributed to improving customer experiences within the company. Based in the Houston, Texas area, he oversees various customer support initiatives and works to ensure that service centers perform effectively.
Education and Expertise
Lee D. King studied at Western Kentucky University. He possesses expertise in managing profit and loss statements and designing sustainable business solutions. His skill set includes managing multiple tasks and projects in diverse, cross-functional environments, which aids in achieving customer service success.
Background
Lee D. King's professional background includes various leadership roles in customer service and operations. Prior to his current position, he worked at Medco Medical Supply as Customer Service Managing Director and at Church Services as Call Center Operations Managing Director. He has also held positions at NCR Corporation, Final Expense Direct, The Princeton Review, S4 Communications, and Time Warner Cable, accumulating extensive experience in customer care and operational management.
Previous Roles and Experience
Lee D. King's career spans several key positions in customer service management. He served as Director of Customer Care at NCR Corporation and as AVP of National Sales and Service Operations at The Princeton Review. His experience also includes roles at Convergys as Senior Business and Client Manager and as a consultant during his time as a self-employed contractor. His diverse roles have equipped him with a broad understanding of customer service dynamics.
Achievements in Customer Service Management
Lee D. King has a proven track record of turning around poorly performing service centers. His focus on listening and communicating effectively has been instrumental in ensuring exceptional customer experiences. Throughout his career, he has emphasized the importance of setting strategic goals to drive success in customer service operations.